Refund & Cancellation Policy

At GujaratCorp, we aim to provide clear, professional and process-focused services.

We understand that circumstances may change, and therefore refund or cancellation requests are considered based on the nature of the service, the stage of work and the costs or commitments already incurred. This Refund & Cancellation Policy explains the general conditions applicable to services purchased through GujaratCorp.

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1. General Refund Policy

Refund eligibility depends on:

• The nature of the service
• Whether work has commenced
• The stage at which the cancellation request is received
• Government or statutory fees already paid
• Third-party or payment-processing charges
• Documents, information or approvals already processed
• Any specific refund terms communicated in the quotation, invoice or service engagement

Payment of professional fees does not automatically create a right to a refund. Where a service-specific refund or cancellation policy has been agreed in writing, that policy will apply to the extent applicable.

2. Cancellation Before Work Begins

If a client requests cancellation before GujaratCorp has commenced substantive work on the service, the request may be considered for a refund.

Any non-refundable government, statutory, third-party or payment-processing charges already incurred may be deducted where applicable. Refund eligibility will be determined based on the actual status of the service at the time the cancellation request is received.

3. Cancellation After Work Has Started

Once work has commenced, GujaratCorp may have incurred professional time, documentation, processing and other service-related costs. Accordingly, professional fees may be non-refundable, fully or partially, depending on the stage of the service and the work already completed.

Where a substantial part of the service has been completed or the relevant application or documentation has already been prepared or submitted, a refund may not be available, subject to applicable law.

4. Government and Third-Party Charges

Government fees, statutory charges, stamp duty, filing fees and other amounts paid to government authorities or third parties are generally non-refundable by GujaratCorp where the relevant authority or third party does not provide a refund. Such amounts may include, where applicable:

• MCA / ROC fees
• Trademark or intellectual property filing fees
• Government registration fees
• Stamp duty
• Government or statutory payments made on behalf of the client, where applicable
• Certification or professional charges
• Payment gateway or other third-party processing charges

The refundability of such amounts is ultimately subject to the applicable authority or third party.

5. Refunds Due to Duplicate Payment

If the same service is accidentally paid for more than once, the duplicate payment may be eligible for a refund after verification. Any applicable non-recoverable payment-processing charges may be deducted where applicable.

6. Client-Related Delays or Non-Cooperation

A refund may not be available where the service cannot be completed or is delayed because the client:

• Does not provide required documents or information
• Provides incomplete, inaccurate or inconsistent information
• Fails to provide required OTP, DSC, e-Sign or other authentication
• Does not respond to required communications
• Fails to complete an action required from the client
• Changes the business requirement after work has commenced

Any refund in such circumstances will depend on the stage of work and the specific service terms.

7. Government Delays, Rejection or Changes in Requirements

GujaratCorp does not control the processing, scrutiny, approval or rejection decisions of government authorities, statutory bodies, banks or other third parties. Accordingly, the following will not by themselves create an automatic right to a refund:

• Delay by a government authority
• Portal or technical issues
• Government scrutiny or additional requirements
• Application rejection by an authority, where the rejection is not attributable to an error or omission by GujaratCorp
• Change in government rules or procedures
• Delay caused by a third party
• Change in statutory fees or requirements

Where an issue arises due to an error or omission attributable to GujaratCorp, the matter will be reviewed and appropriate corrective action may be considered based on the circumstances.

8. Change of Service

If you wish to change the service purchased to another GujaratCorp service, you may contact us as soon as possible. A change of service may be considered where:

• The requested replacement service is suitable for the requirement
• Work on the original service has not substantially progressed
• The applicable fees and costs can be adjusted appropriately

Any difference in professional fees, government charges or other applicable costs will be communicated before the change is processed.

9. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact GujaratCorp using the official contact details provided on our website. Please include:

• Client name
• Registered email address or mobile number
• Service name
• Order / invoice / transaction details, where available
• Date of payment
• Reason for the request

We may request additional information or documents to verify the request.

10. Refund Review Process

Every refund request will be reviewed based on the applicable service terms, payment records and actual stage of work. Where a refund is approved, GujaratCorp will communicate the applicable refund amount and processing details to the client.

Refunds will generally be processed to the original payment method, where technically and operationally feasible.

11. Refund Processing Time

Approved refunds will generally be processed within 7–10 business days after approval and receipt of all information required to process the refund. The time taken for the amount to reflect in the client's account may additionally depend on the applicable bank, payment gateway or financial institution.

12. Service-Specific Terms

Certain services may have specific cancellation, refund or payment terms because of their nature, government filing requirements or stage-based processing. Where such terms are communicated in a quotation, invoice, engagement letter, order summary or service-specific agreement, they will apply to the relevant service to the extent applicable.

13. No Guarantee of Government Outcome

Payment for GujaratCorp's professional services does not guarantee approval, registration, certification, licence, subsidy, loan or any other outcome from a government authority or third party. A refund will not automatically arise merely because the final decision of an authority is different from the client's expectation.

14. Changes to This Policy

GujaratCorp may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices or applicable requirements. The updated version will be published on this page with the revised “Last Updated” date.

15. Contact Us

For refund or cancellation-related queries, please contact us: